Effective: 01 June 2025
Version: 1.1

​1. 📖 Definitions

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Let’s speak the same language—no tech-speak, promise.

• StoGo, we, us: Your friendly, community-powered helpers in Jersey.

• Customer, you, your: Anyone booking our Services (that’s you!).

• Services: All we do for you—deliveries, house and car cleaning, lawn mowing, domestic chores—always with a smile.

• Booking: Your confirmed request for one or more Services, made via website, phone, or messaging/chat.

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2. ✅ Acceptance of Terms

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When you:

• Browse our site,

• Hit “Book Now,” or

• Call or message to book,

you agree to these Terms plus our Privacy Notice and Cookie Policy. If you disagree, please don’t use our site or services.

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3. 👤 Who Can Book

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To use StoGo, you must:

• Be 18 or older and legally able to sign a contract under Jersey law.

• Provide accurate / up-to-date info when registering and booking.

• Keep your login details secret—anyone using your account is on you.

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4. 📅 Booking & Confirmation

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1. Make a Booking: Online is easiest as you can check availability and select from your preferred day and time slot, but phone or message works too.

2. Check Availability: If you can’t see a day and time that suits you, phone or message us to see if it is something we can arrange.

3. Get Confirmation: We email or text your date, time, pick-up/drop-off spots, and services.

4. Time Constraints: The time slot you choose helps us map out our day, but it’s not a minute-perfect guarantee. We’ll always aim to be on time – just know that traffic, earlier bookings, or the odd seagull standoff might cause delays.

5. Spot an Error? Tell us right away so we can fix it.

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5. 🧽 Our Services

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We deliver top-quality help every time—sometimes with trusted local partners.

We aim to be on time, but Jersey’s weather, traffic, or cheeky seagulls might slow us down. Thanks for your patience! 🌦️

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6. 🚚 Collection & Delivery

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Before Pickup

• Easy Access: No obstacle courses—clear paths, unlocked gates, no garage clutter.

• Safe Packing: Wrap or box items so they don’t break or scratch.

• Right Spot: Have everything at the agreed pick-up location.

• Extra Muscle: Big/heavy items need an extra pair of hands—our team won’t risk injury or damage to your items.

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If an item won’t fit in our van, we may have to say “no” and charge the booked fee—because our wheels and crew showed up for you.

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At Drop-Off

• Clear Space: No cars or garden furniture in the way.

• Be Home: We need you to greet us.

• Buddy Lift: Heavy pieces need two people.

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We only deliver—we don’t unpack, assemble, or rearrange your living room. If it won’t fit through your door, we’ll leave it outside, sorry!

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7. 🚫 Hazardous & Restricted Goods

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Some things are just too risky to carry. We won’t take anything classed as dangerous under UK or international rules (ADR, IMDG, IATA).

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That includes, for example:

• Explosives or fireworks

• Petrol, gas canisters, paint thinners

• Bleach, battery acid, pesticides

• Radioactive or infectious materials

• Items needing special licences or gear.

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Basically, if it burns, goes boom or melts the cargo bay floor - it's a no from us!

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You promise not to book these. If in doubt, ask us first—we’re happy to help. Otherwise, we may refuse or safely dispose of the item, no liability on us.

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8. 🏡 Domestic Services Prep & Access

Here’s the quick checklist for any house-cleaning, lawn-mowing, or other domestic service booking.

• Clear & Safe Entry: Make sure our team can get to all the areas you’ve booked—no obstacles, unlocked gates, gates, or tripping hazards.

• Tools On Hand: Have any job-specific gear ready— lawn mower, working hoover, dusters, buckets, extension leads, etc—unless we’ve agreed to supply them.

• Utilities Ready: If you’ve asked for water-based tasks (car or window cleaning, power washing), please have a working tap, hose, or bucket on hand.

• Tuck Away Valuables & Pets: Stow anything fragile, secure loose pets, and move obstacles so our pros can focus on the job.

• Buddy Lift Heavy Items: For any heavy or bulky bits (sofas, fridges, garden planters), a second pair of hands from your end keeps everyone safe.

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9. 💳 Fees & Payment

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• Locked-in Price: Your fee is set when we confirm your Booking.

• Pay on Start or Completion of Service: Unless we agree otherwise in writing.

• Accepted: Visa, Mastercard (no AMEX), Apple Pay, Google Pay. Need another way? Just ask.

• Refunds: Non-refundable, except where Jersey law requires.

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10. 🤝 Your Part

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Please help us help you by:

• Giving clear instructions (what to pick up, where to go).

• Making sites safe (clear trip hazards, provide water/power if needed).

• Telling us about risks (pets, loose floors, tight staircases).

• Treating our crew with respect—they’re people, not robots!​

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11. 🛡️ Our Promise & Insurance

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• We do our best under the Supply of Goods and Services (Jersey) Law 2009.

• All StoGo team members carry ID and are covered by public liability insurance.

• If we cancel, choose a new slot or get a full refund—your call.

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12. 🔄 Cancellations & Rescheduling

For You:

• If you cancel one hour or more before your booked time slot, there’s no fee—it’s totally free.

• If you cancel less than an hour before, we charge 50% of the booking fee.

• If you don’t show up and give us no notice, we charge the full amount (100%).

If your plans change, please let us know as early as possible—time slots are carefully planned to keep everything running smoothly for you and other customers too.

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For Us:

• We might also need to reschedule in cases of severe weather, unexpected staff illness, or other unforeseen events.

• We may also reschedule due to severe weather, staff illness, or other unexpected events.

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13. ⚖️ Limitation of Liability

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Our total responsibility is capped at what you paid for the Service. We’re not liable for indirect losses—unless it’s personal injury or death, in which case we fully back you.

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14. 💼 Your Legal Rights

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These Terms don’t override your rights under Jersey’s Supply of Goods and Services law—like a repeat service or price reduction if we underperform.

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15. 🧩 Fairness & Reasonableness

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If any term is judged unfair under Jersey standards, it simply won’t apply. Everything else stays in place.

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16. ✅ Consumer Protection

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No sneaky fees, no pressure sales. We follow Jersey’s Consumer Protection (Unfair Practices) Law 2018 to the letter.

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17. 📣 Feedback & Complaints

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1. Email contact@stogo.co.uk or call +44 7700 391735.

2. We’ll reply within 2 business days.

3. We aim to solve it in 10 business days.

4. Still stuck? You can escalate to Jersey courts or the appropriate body.

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18. 🎨 Intellectual Property

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All text, images, and logos on our site belong to StoGo or our partners. Please don’t reuse or remix without our written permission.

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19. 🔐 Privacy & Data Protection

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We collect and handle your personal data per our Privacy Policy. By using StoGo, you agree to how we store and use your info—always with care.

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20. 🔒 Termination

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We can pause or end your access if you breach these Terms, act illegally, or treat our team badly. Any fees or obligations you owe before termination still stand.

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21. ✍️ Changes to Terms

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We may update these Terms now and then. When we do, we post a new date on our site. Continuing to use StoGo means you accept the latest version.

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22. ⚖️ Governing Law & Jurisdiction

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These Terms are governed by Jersey law. Any disputes go to Jersey’s courts.

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23. 📬 How to Reach Us

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StoGo
✉️ contact@stogo.co.uk
📱 +44 7700 391735

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Thanks for booking with StoGo—here’s to making your day a little lighter! 🛻💙