✅🔒 Quick Summary

• We follow Jersey’s Data Protection (Jersey) Law 2018.

• We collect only the data needed to deliver and improve our services.

• We never sell your personal data.

• You control how we use your information and can exercise your rights at any time.

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📖 Detailed Policy

1. 🌟 Introduction

At StoGo, your privacy is our top priority. This policy explains what data we collect, why we collect it, how we use it, and how we protect it. By using our website, you agree to these terms. If you disagree, please stop using the site.

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2. 🗄️ Information We Collect

We collect only what’s necessary:

• Mandatory Data (required to provide our services):

  • Name, address, email address (contractual requirement to manage bookings, complete services and send confirmations).

  • Phone number (contractual requirement for booking questions or updates).

• Consequence of non-provision: without these, we can't complete the service, process or confirm your booking.

• Optional Personal Data:

  • Additional contact details (if you choose to share more).

• Usage Data: IP address, browser type, device info, pages visited, visit duration.

• Cookies & Tracking Data: cookies and similar technologies that help us improve your browsing experience.

• Children’s Data: our site and services are intended for users aged 18+. We do not knowingly collect data from anyone under 18.

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3. 🔍 How We Collect Your Data

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Your information is obtained in several ways:

• Direct Interactions: when you fill out forms, subscribe, message us, or make a booking.

• Automated Technologies: cookies, web beacons, and similar tools—you can disable cookies in your browser, though some features may be limited.

• Source of Indirect Data: from trusted third parties like payment processors or delivery partners (e.g., address verification services).

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4. ⚖️ Purpose & Legal Basis for Processing

We use your data to:

• Provide Services: manage bookings, process payments, deliver your requests.

• Communicate: send confirmations, account updates, and—if you opt in—promotional offers.

• Analyse & Improve: understand site usage, optimize performance, develop new features.

• Legal & Safety: comply with legal obligations and prevent fraud.

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Our legal grounds:

• Consent: when you opt in (e.g., marketing emails).

• Contractual Necessity: to fulfil our contract with you (e.g., booking confirmations).

• Legal Obligation: to meet Jersey law requirements.

• Legitimate Interest: for our operations, provided we don’t override your rights.

• Withdraw Consent: you can withdraw consent (e.g., marketing) at any time by emailing contact@stogo.co.uk. This won’t affect processing under other legal grounds.

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5. 🤝 Data Sharing and Third-Party Disclosures

We never sell your data. We share it only with:

• Service Providers: hosting, payments, email platforms, analytics—each contractually bound to protect your data.

• Legal Authorities: when required by law or to protect StoGo’s rights and community safety.

• Business Transitions: in case of merger or sale, your data transfers under the same privacy terms.

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If your data is transferred outside Jersey or the EEA use recognized safeguards (e.g., standard contractual clauses), to ensure you data is protected.

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6. ⏳ Data Retention

We keep your data only as long as needed to deliver our services or meet legal requirements. When it’s no longer needed, we securely delete or anonymise it.

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7. 🚨 Data Breach Response

If a breach occurs, we will:

1. Investigate immediately.

2. Notify you and the Jersey Information Commissioner if your rights are at risk.

3. Implement measures to prevent future incidents.

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8. 🔑 Your Rights

Under Jersey law, you have the right to:

• Access the data we hold about you.

• Rectify any inaccurate or incomplete information.

• Erase your data under certain conditions.

• Restrict processing of your data.

• Portability: receive your data in a structured format.

• Object to processing, including marketing.

• Automated Decisions: we do not use automated profiling or decision-making.

• Lodge a Complaint: if you believe your rights are violated, you may complain to the Jersey Information Commissioner.

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To exercise any right, contact us (see Section 11).

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9. 🍪 Cookies & Tracking

We use cookies that gather information about site usage to make your StoGo experience smooth. You can manage or disable cookies in your browser, though some features may be limited if you do.

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10. 🔐 Security Measures

We employ technical and organizational safeguards to protect your data from unauthorised access, alteration, disclosure, or destruction. No system is entirely fool-proof, but we aim for the highest standards.

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11. 🕵️‍♀️ Contact Information & Accessibility

If you have questions or require further information regarding this Privacy Policy or our data processing practices, please contact us at:

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• Controller: StoGo

• Registered office: La Rue Des Pres, Grouville, JE3

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• Data Protection Officer:

• Email: contact@stogo.co.uk

• Phone: +44 (0) 7700 391 735

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Our DPO will be happy to assist you with any questions or concerns regarding your data processing and our data protection practices.

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Additionally, should you wish to lodge a complaint or further discuss your data protection rights, you may contact the Jersey Office of the Information Commissioner.

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This Privacy Policy aims to provide you with transparent and comprehensive information about how we handle your personal data. For more nuanced advice—especially regarding specific processing operations or additional safeguards—please consider consulting a legal professional.

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This policy is available in alternative formats on request (audio, large-print, etc.).

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12. 🔄 Policy Updates

We may review and update this policy to reflect changes following best practices or legal requirements. Major updates will be marked by a revised “Effective Date” at the top. Please review this page periodically.